Promotions Policy

Cashback Policy

In cashback promotions, the coupon corresponding to the benefit amount will be released within 10 days after the order is received at the residence. The maximum period to request redemption is 40 calendar days after receiving the order. After this period, it will no longer be possible to make the redemption.

To request cashback, you must contact customer service via the WhatsApp sales team available on the website, within the redemption period. The team will check whether the order meets the promotion criteria and, if approved, will generate an exclusive coupon for use on the next purchase. For the cashback to be valid, the amount paid for the order, made during a cashback offer, must be equal to or greater than the minimum amount required to activate the promotion.

PROMOTIONS

Marikaella will offer specific promotions that cannot be combined with each other, which means that it is not possible to use two coupons in a single order.

• Promotions will have specific terms and conditions and customers interested in participating are responsible for reading and understanding these terms and conditions.

• offers, gifts and promotions will always be valid while stocks last, and the customer may not acquire the benefits due to this.

• Adding a product to the "cart" does not guarantee its reservation. Your jewelry will only be reserved after the order is finalized and approved by the card operator or the bank slip is cleared. Adding a product to the "cart" does not guarantee its price. In the event of a variation, the price in effect at the time of "finalization" of the purchase will prevail.

Products on sale will not be exchanged under any circumstances.

Note: Marikaella may suspend free shipping on promotional days.